This Service Level Agreement (SLA) applies to you the (“customer”) if you have ordered any of the virtual private servers, dedicated servers, or e-commerce hosting services (“Full Rasta”) from AfroDigital (the “Services”) and your account is current (i.e., not past due) with AfroDigital.
As used herein, the term “Server Availability” means the percentage of a particular month (based on 24-hour days for the number of days in the subject month) that the content of customer’s Web site or Operating System (OS) is available for access by third parties via HTTP, HTTPS, Remote Desktop, Terminal Services and SSH, as measured by AfroDigital.
AfroDigital’s goal is to achieve 99.5% Server and Network Availability for all customers.
Subject to below, if the Server Availability of customer’s Server is less than 99.5%, AfroDigital will issue a credit to customer in accordance with the following schedule, with the credit being calculated on the basis of the monthly service charge for the affected Services:
Customer shall not receive any credits under this SLA in connection with any failure or deficiency of Server Availability caused by or associated with:
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