The AfroDigital complaints procedure has three stages, which are detailed below.
We aim to resolve the majority of complaints at stage one, but if you remain unhappy you may take your complaint to the second or third stage.
Please contact us by raising a support ticket in our Ticket System.
Once you have outlined the problem, we will:
If you are unhappy with the response you have received at stage one, you can go to the next stage of the complaints procedure and refer your complaint to the relevant senior manager. In order to ensure that your complaint is now dealt with at stage two please clearly mark it as a ”Stage Two Complaint”.
If you are still not happy with the response you have received, you can ask for your complaint to be dealt with by the AfroDigital Management Team and CEO. Your complaint will be heard at the first available time and we will aim to give you a response within 20 working days. Again, please ensure that you highlight this as a “Stage Three Complaint’.
For information on how to contact us please visit the contact page.
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