AfroDigital operates an Auto Renewal Policy on all products and services, which is designed to ensure continuity of service.
Customers can opt out from Auto Renewal or manage their Auto Renewal settings for individual or all AfroDigital products and services via their Account Control Panel.
For customers with Auto Renewal active, fees for the Renewal Term are payable seven (7) days in advance of the contract expiry date.
As per the AfroDigital Cancellation Policy customers wishing to cancel their Auto Renewal must do so, in writing (using the AfroDigital Ticket System) at least 14 days prior to the contract expiry date.
It is important that customers ensure their contact and billing details, specifically their email address is up to date. You will be notified when a payment has been taken from your credit card.
To ensure services are renewed via Auto Renewal, customers must ensure that their contact and billing details are updated at all times. Customers updating PayPal or Credit/Debit Card details must be aware that they will be at risk of losing services if details are not updated before the day services are scheduled to expire.
AfroDigital cannot be held responsible for loss of a Domain Name if the Auto Renewal is cancelled or a customers contact and billing details are not up to date, therefore preventing the Auto Renewal from taking place.
Auto Renewal of AfroDigital services is excluded from the AfroDigital 14 Day Refund Policy as it is the customers responsibility to cancel services, in writing, 14 days prior to the contract expiry date.
If you have not received your refund after 30 days, or have any other refund related enquiry, please contact our Billing Team.
You can email us at any time using firstname.lastname@example.org or you can submit a ticket.